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Complaint Management Software

Streamline your complaint handling process with our comprehensive management solution

Key Features

Everything you need for efficient complaint management

Ticket Management

Efficient complaint ticketing system

Workflow Automation

Automated complaint routing

SLA Management

Track resolution timelines

Communication Tools

Integrated messaging system

Analytics & Reports

Comprehensive reporting tools

Mobile Access

Manage complaints on the go

Complaint Resolution Process

Streamlined workflow for efficient complaint handling

1

Submission

Complaint registration

2

Assignment

Auto-routing to team

3

Investigation

Issue analysis

4

Resolution

Problem solving

5

Feedback

Customer satisfaction

Advanced Tracking

Comprehensive complaint monitoring tools

Real-time Tracking

Monitor complaint status live

History Tracking

Complete complaint timeline

Progress Monitoring

Track resolution steps

Complaint Analytics

Data-driven insights for better decision making

Trend Analysis

Identify complaint patterns

Performance Metrics

Resolution efficiency tracking

Custom Reports

Detailed reporting system

Communication Tools

Seamless interaction with customers and team

Email Integration

Automated email notifications

SMS Alerts

Real-time status updates

Internal Chat

Team collaboration tools

Customer Portal

Self-service complaint management

User Dashboard

Personalized complaint view

Complaint Submission

Easy complaint filing

Feedback System

Rate resolution quality

System Integration

Connect with your existing systems

CRM Integration

Connect with customer data

Email Systems

Seamless email integration

Phone Systems

Call center integration

Ready to Transform Your Complaint Management?

Get started with our comprehensive solution today