Complaint Management Software
- The Complaint Management system is web based application.
- The purpose of this project is to provide the complaints for different products and getting reply from the products handling teams.
- Customers may have complaints about its products.
- They will be given an email id for each product, where they can send an email when they have a complaint to register.
- The emails will get converted to complaints and get assigned to the persons handling that product.
- The complaints can be assigned to different persons and will get tracked to closure.
- The person handling the complaint will have the facility to communicate with the customer via emails through the system.
- Introducing Complaint Management System in to any organization can improve their services like:
Handling complaints from customer in a better way.
- No chance of duplicate complaints.
- Can provide standard services for a community.
- Decision making at administrative level will be of higher standards.
- In present market scope for using this project is high.
- This application provides WAP services for customers through these service customers can use this system on mobiles, this feature can save time.
- As the information technology is growing widely, developing and maintain this application can be done with a minimum cost.
- This application can reduce 4 times the cost compare to the existing manual system.
SKU: RNS038971Category: Complaint Management Software